All Clients of the Pilates Studio must register as a customer with our online booking system (GymCatch) and complete the required contact and health check forms before booking and attending classes. This provides us with information about any medical history that might relevant to your practising Pilates.
Not all classes are suitable for all clients and we will do our best to accommodate you in a class that is most appropriate to your Pilates experience and level of general fitness.
We may ask that clients with particular health issues attend a private 1-2-1 Pilates session prior to joining a Pilates Class
All classes and Pilates sessions must be booked and paid for in advance via the online booking system.
When you sign up and pay for a course (block) of Pilates classes, it is your responsibility to attend all the classes you have paid for. Refunds or discounts are not available for missed classes, nor is it possible to carry over missed classes into subsequent blocks.
If you are unable to attend a class you should remove yourself from it via the GymCatch App or Website. (please do not contact the studio directly – this does not count as booking out of a class)
If you book out of the class at least 24hrs in advance a credit will automatically be issued by GymCatch which may be used to book yourself into an alternative appropriate class before the end of the block – but only if space is available.
!This is a goodwill gesture and I cannot guarantee you will definitely be able to make up a missed class!
PRIVATE PILATES SESSIONS – you may cancel or re-schedule a pre-booked private session up to 24HOURS before the session is due to begin. Cancellations less than 24 hours before the session are LATE CANCELLATIONS and cannot be rescheduled. The sessions will be classed as having been taken.